When to Apply for Return and Exchange:
We only accept returns and exchanges under the following circumstances:
Within 7 Days of Purchase:
The most crucial condition for returns is that they are requested no more than 7 days from the date of purchase.
Incorrect Product Purchase:
If you have purchased the wrong device by mistake, you can apply for an exchange within 7 days of your purchase date.
Defective Product:
If the device you received is defective or not functioning as expected, you are eligible to apply for a return or exchange.
Before You Apply for RMA:
At Wireless Netware, we pride ourselves on the quality and reliability of our products. Whether it’s a router, switch, or any other device, we ensure that it functions seamlessly from the moment you plug it in. Before proceeding with a Return Merchandise Authorization (RMA), it’s essential to explore all avenues to resolve the issue, as most problems are often due to configuration issues rather than hardware defects. Here’s what you should check before considering an RMA:
1. Inspect the Packaging: Ensure the item's packaging is intact upon receipt. Damage could indicate mishandling during shipping, which might be the cause of your issue. Contact the shipping company first in such cases.
2. Power Supply and Connectivity: Verify that the power supply is functioning correctly. Pay special attention to PoE injectors and ensure cables are securely connected to avoid power loss.
3. Device Boot Process: If you suspect boot issues, try activating the backup bootloader by holding the reset button during power-up. Upgrading the firmware via the /system routerboard section might be necessary if problems persist.
4. Netinstall for Fresh Installation: Utilize Netinstall for a clean installation of RouterOS, especially if configuration errors or operating system damage is suspected.
5. Check Ports and Connections: Ensure you’re using the correct ports for connection and that they aren’t damaged. Connection issues can also arise from faulty wires or compatibility issues with cage-type ports like SFP and QSFP.
6. Software and Configuration Checks: Update to the latest RouterOS version, check LED settings, and reset the device to default configurations if necessary to rule out software or configuration issues.
How to Apply for RMA:
If, after thorough troubleshooting, you believe your MikroTik product has a hardware defect, here's how to initiate an RMA process:
1. Contact Our Support Team: Before applying for an RMA, reach out to our support team at support@wirelessnetware.ca and our team will assist you in further troubleshooting and determine if an RMA is necessary.
2. Prepare Your Device: Ensure the device is in its original packaging with all accessories included. Remove all personal configurations and data.
3. Provide Detailed Information: Include a detailed description of the issue, steps taken to troubleshoot, and any communication with our support. Providing detailed information can expedite the RMA process.
4. Shipping Instructions: Once your RMA request is approved, you will receive detailed instructions on how to ship your product back to us. Ensure that the product is securely packaged to prevent any damage during transit.
5. RMA Processing: Upon receipt, our team will inspect and test your device. If a defect is confirmed, we will proceed with repairing or replacing the unit according to our warranty policy.
Please note that the RMA process is designed to be as smooth and efficient as possible. Our goal is to ensure that you are satisfied with your product and the support you receive.
